Refund Policy

1. What this covers

This policy applies to paid TinyUR subscriptions (Pro and Bulk & API) purchased through checkout on tinyur.in and processed via Razorpay (or PhonePe, if used as a fallback at checkout). TinyUR's free tools — shortening, unshortening, and click counting — are free and have nothing to refund.

2. The 48-hour refund window

If you request a refund within 48 hours of your purchase, email [email protected] from the email address on your account and include your order or transaction reference. Once we confirm the request is eligible, your refund is processed within 24 hours.

Requests made after the 48-hour window are handled at our discretion and aren't guaranteed.

3. How to request a refund

• Email [email protected] within 48 hours of the charge.
• Use the email address associated with your TinyUR account.
• Include the plan you purchased and, if you have it, the payment/transaction ID from your payment confirmation.

4. How refunds are paid

Approved refunds are issued back to the original payment method used at checkout. Once we process the refund on our end (within 24 hours of an eligible request), the time it takes to actually appear in your account or on your statement depends on your bank or card network, and is outside our control.

5. Cancelling instead of refunding

You can cancel a subscription at any time from Account → Subscription to stop future billing. Cancelling on its own does not trigger a refund for the current billing period — for that, follow the refund request process above within the 48-hour window.

6. Enterprise plans

Enterprise plans are billed under a custom agreement. Refund terms for Enterprise are whatever is stated in that agreement, not this policy — contact your account manager or [email protected].

7. Questions

Read our Pricing and Terms of Service for more on billing, or reach us at [email protected].